THE AI FLYWHEEL IN ACTION: LESSONS FROM CITI

Do not roll your eyes. Do not turn away. Citi's latest earnings report deserves your attention. Whatever enterprise, or team, you lead.

The bank revealed that AI tools now free up 100,000 hours for its software developers. A week. Yes, you read that right: 12,500 days of effort, in a five day period.

This very tangible outcome is the result of a deliberate strategy: Technology updates (and retirements) - plus prompt training for 180,000 employees.

Which is why at Brightbeam we 'bang-on' about AI flywheels. Citigroup is just the latest enterprise to re-prove the concept in practice. And at scale.

The bank has created a virtuous cycle. The productivity gains unlock 'found capital' to develop innovative tools. Which in turn improve the AI and accelerate momentum.

And Citi enjoys a double-payoff - whilst the benefit of embedding AI and making it second nature in a business produces compounding advantages, the costs of not doing so also compound. So competitors that aren't adopting AI are falling behind. At an ever-quicker rate.

Citi may be one of the loudest and most visible adopters of the AI flywheel. But it is certainly not alone. Across most sectors in most economies you'll find other examples.

Is your business among them?

Take a deeper look into the Citi story here, or read our explainer on how to create an AI flywheel.