We build AI into the decisions your business runs on, prove it beside the work you do today, and keep it right once it’s live.
Claims, calls, credit papers and reports arrive faster than experienced people can review them, so the work gets sampled, queued or rushed.
We take the reading and preparation off them, so every case is looked at and their time goes on the judgement.
6,000 receipts an hour read at peak, at Laya Healthcare
The people who know when a claim is fine, or when a credit needs a second look, are the people the business can least spare.
We capture how they decide and put it in front of everyone who handles the work.
Edging towards 60 the average decision-maker in insurance, as we told the InsTech.ie Transformation Summit
A single call can take a handler across several systems. A credit’s history sits in papers, emails and more than one platform.
We work across your systems and replace none of them, so you don’t have to wait for the new platform.
3 to 5 systems a handler can cross on a single call, at one carrier
A claims decision answers to the customer and the Central Bank. A credit decision answers to the investment committee and the investors.
A person still decides. Each decision keeps its evidence, its reasoning and its owner, so it can be explained years later.
Most insurers are testing AI, and few have it running across the business. We prove it beside your existing process, on live volumes, before any decision depends on it. Laya’s claims system ran beside the manual workflow, on real receipts, before any payment decision moved.
Is this worth pursuing, and what should we build?
Does it work in a limited version of your world?
Does it hold up with real people doing real work?
Does it run as part of how you work?
Laya’s claims and call systems won two awards in 2025, from itag and AI Ireland. We’ve talked about this work at the InsTech.ie Transformation Summit and with the Insurance Institutes of Cork and Limerick.
We start with risk and the customer outcome. The EU AI Act treats some insurance uses, such as risk assessment and pricing in life and health insurance, as high-risk. In what we build, a person reviews any decision that affects a customer.
Use it where it fits. A vendor’s AI works inside its own system, and a single decision often draws on several. We work across all of them, and replace none.
Before the build, we agree the outcome in your own measures and the baseline it’s judged against. We check it again once the system is live.
